Superhuman: Teamwork and ambition

The first woman to summit Mount Everest from both sides, Cathy O'Dowd joins us for this week’s episode.

Add bookmark

EPISODE OVERVIEW:

Record-breaking mountaineer Cathy O'Dowd joins us for this week’s podcast episode with her history and some life lessons for us.
Cathy speaks of the importance of a rule set at the formation of every team and she discusses failures as successes- not just points for learning.


LISTEN NOW:


Key Highlights

Goals and ambition

Cathy: “I just very slowly worked my way from one experience to the next just being, I wasn't driven by conquering a goal, I never wanted to climb Everest but happened by accident. I was curious. What would it be like to climb something that was a little harder, a little higher, a little more difficult, more remote, colder. I went from South Africa to Central Africa to the Andes, to the Alps. Then I wanted to go to the Himalaya. There was no way back then"Leo: My main tip would be, be very creative in looking within your own organization, what type of resources you can use as part of your customer services organization."


Planning


Cathy: “ I mean you certainly hear lots of stories in business about companies that put all the effort into the great launch and then it's like: ‘Okay, it's launched, now. Do we have the marketing place or the back-up or the service, can we actually get the product out to market? Can we keep on innovating? Can we keep the product current?’
“There are a lot of ways in which if you're too goal-focused and haven't thought about what the process is beyond that goal, you get into trouble.”

 


Upcoming Events

CX USA Exchange

February 24 - 25, 2026

Le Meridien Hotel, Fort Lauderdale

CX USA Exchange

CCW UK Executive Exchange

3 - 5 March 2026

Hilton London Syon Park, Middlesex, United Kingdom

CCW UK Executive Exchange

CX BFSI Exchange UK

16-17 March 2026

London, United Kingdom

CX BFSI Exchange UK

Customer Contact Week Australia and New Zealand

18-19 March 2026

Royal Randwick Racecourse, Sydney, Australia

Customer Contact Week Australia and New Zealand

Latest Webinars

How to build your AI use case: A practical blueprint for CX leaders

2025-12-10

11:00 AM - 12:00 PM GMT

Learn how to prioritize AI use cases and gain internal support for implementation

How to win loyalty in 2026

2025-12-04

11:00 AM - 12:00 PM EST

Learn how to harness journey analytics and AI to identify and eliminate friction points in CX

Where AI agents go wrong: The hidden causes of CX failure

2025-11-20

02:00 PM - 03:00 PM AEDT

Practical ways support and CX teams can use AI agents to cut costs and boost productivity, while ele...

Recommended