Customer Service Holy Grail by Barclays, Direct Line Group, McDonalds, BUPA & Jumeirah

The legend of the Holy Grail is one of the most enduring of our time. With knights and kings dedicating their lives to fulfilling the ultimate quest – a quest that still remains a mystery.

In 2015 the Nobility may have forgotten about the Grail but the Customer Management Network certainly hasn't.

That is why we sought help from Customer Service Kings and Queens to find out if there is such a thing as the Customer Service Holy Grail, and if so what it looks like. And this is what they said!

To hear more from key people within the industry, check out the Executive Customer Contact Exchange UK where you have the opportunity to engage with leaders in the customer experience field and learn from their experiences.