CX Network editorial calendar 2018

CX Network

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An overview of the key upcoming content pieces and online events from CX Network.

In 2018 we’re going to focus on a key customer experience topic area each quarter, each one will come with its own three-day long online event, thought leading market report, and a variety of content throughout the quarter.

Breakdown of focus areas:

  • January – March: Customer Feedback & Satisfaction (including VOC, NPS, surveys, feedback metrics, loyalty, etc.)

  • April – June: The Intelligent Enterprise (including AI, IoT, RPA, machine learning, etc.)

  • July – September: Data & Analytics

  • October – December: The Future of CX (key trends, challenges and investments as well as 2019 predictions)

Download the full editorial calendar for more on each of these areas. We’ll be delving into other customer experience topics throughout the year alongside our focus areas as well, of course, from employee engagement and outsourcing to digital transformation and omni-channel.

If you’re a CX practitioner working for an end user company and you want to learn more about our plans for 2018 and/or you’d like to get involved in our content or events, email the editor on

If you work for a solution provider in the CX space and you’re interested in aligning yourself with our thought leadership and events to benefit from brand awareness and lead gen, please email  

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