6 Essential Skills for Building a Customer Experience Team

A winning CEM (Customer Experience Management) team empowers everyone in the organisation to create amazing experiences that delight customers. To be successful, this team needs to have an enterprise vision, a rich understanding of products and process, and an understanding of the customer from all angles.

This whitepaper shows you how to build a highly effective CEM team, including the 6 essential skills to look for.

Download this whitepaper to learn:

  • The four critical functions that a CEM team plays within a business
  • The six core skills that make or break a CEM team
  • Hiring tips for identifying and attracting the best talent