What Key Elements Does DHL Implement to Deliver for CX?
Add bookmark
We speak to the Commercial Systems Director of the logistics company about their customer service strategy and bringing best-in-class solutions to the contact centre.
David St. John Richards is the Commercial Systems Director for DHL Express Europe. He is responsible for the strategy & delivery of technology across 42 countries primarily focused on customer service and sales. He will be a speaker at the Executive Customer Contact Exchange in Glasgow later this month.In this interview with C...
![[Masterclass] Mastering brand discovery in the era of AI search](https://eco-cdn.iqpc.com/eco/images/logos/xrzIkE5HbRDDVg663RqxPaCk5QhwulSBWMI6A3Gr_PGlugPThbI5rKzI4cCw166aKknmQXlKw5j3jEHRm.webp)
