What Key Elements Does DHL Implement to Deliver a Stand-Out Customer Experience?
We speak to the Commercial Systems Director of the logistics company about their customer service strategy and bringing best-in-class solutions to the contact centre.
David St. John Richards is the Commercial Systems Director for DHL Express Europe. He is responsible for the strategy & delivery of technology across 42 countries primarily focused on customer service and sales. He will be a speaker at the Executive Customer Contact Exchange in Glasgow later this month.
In this interview wit...
To continue reading this story get free access