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What Key Elements Does DHL Implement to Deliver a Stand-Out Customer Experience?

zarina
Contributor: Zarina de Ruiter
Posted: 05/14/2015

We speak to the Commercial Systems Director of the logistics company about their customer service strategy and bringing best-in-class solutions to the contact centre. David St. John Richards is the Commercial Systems Director for DHL Express Europe. He is responsible for the strategy & delivery of technology across 42 countries primarily

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zarina
Contributor: Zarina de Ruiter
Posted: 05/14/2015