Barclaycard's 5 Big Bets of Customer Experience

Contributor: Shay Khosrowshahi
Posted: 03/04/2016

At the Customer Experience Exchange for Financial Services, Shelley Malton, Chief Operations and Technology Officer at Barclaycard, shared 5 tricks that have seen their complaints drop by a staggering 86 per cent and customer advocacy double. Successfully rebuilding their customer culture by combining the efforts of front-line and senior

Barclaycard's 5 Big Bets of Customer Experience.
By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
Contributor: Shay Khosrowshahi