"The Customer is at the Core of Any Business"

CX Network interviews Ruth Genelazo, Head of Customer Services at Moonpig. Ruth Genelazo has been the Head of Customer Services at online personsalised greeting card and gift company Moonpig.com for the past 5 years. In her role at Moonpig she has transformed the customer service strategy during the exponential growth the company has seen in recent years. In this interview with CX Network, Ruth talks about what changes will be impacting the CX industry in the next few years, how to create a cust...
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