CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation

Contributor:Zarina de Ruiter
Posted: 03/11/2016

Dave Cook is the Chief Digital Officer (CDO) of Time Out. At the Digital Transformation+ conference, the editor of CX Network interviewed Cook to discuss:

  • The role of the CDO in an already saturated C-suite
  • An innovative imitative he’s implemented at Time Out and the success he’s seen from this
  • How he achieves consistency across the different channels Time Out has
  • The challenges that will impact the industry in the next 12-18 months – and how he’s tackling them
  • How to keep the customer at the heart of the digital transformation

For more insights from Digital Transformation+, also have a look at:



zarina
Contributor: Zarina de Ruiter