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How Retailer Argos Changed Their Contact Strategy to Make Customer Service Digital

zarina
Contributor: Zarina de Ruiter
Posted: 05/11/2015

Argos' Head of Customer Service talks to CX Network about the changing face of customer service and developing new channels for the digital revolution. James Leech is the Head of Customer Service at Argos, part of the Home Retail Group. He is responsible for the development and improvement of contact centre services for Argos and leads the

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zarina
Contributor: Zarina de Ruiter
Posted: 05/11/2015