The Impact of Digital Disruption on Customer Experience

Mike Ashton

Customer experience expert Mike Ashton outlines how the digital disruption has impacted CX and which organisations are making the most of the changes. For those companies who have embraced it, digitally driven change has provided an opportunity to raise the bar and drive real competitive advantage. For others, struggling to recognise, let alone address the exponential pace of change, the writing maybe on the wall. SEE ALSO: Market Report – Digital Market Trends Denial is no answer. Neither is...
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