Artificial intelligence: Its place in the contact center
More than 400 contact center leaders explain how and where AI is being used in customer service
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The use of artificial intelligence (AI) in CX allows organizations and their agents to analyze, anticipate, augment and automate experiences. Machine learning, speech-to-text, analytics and bots can all be used to enhance CX.
Based on the insights of more than 400 contact center leaders, Artificial intelligence: its place in the contact center, explores the capabilities and big questions linked to the use of AI in business.
Assessing the rise of digital channels, how organizations are using AI and how the use of automation has increased since 2019, this whitepaper from EvaluAgent is the CX leader’s handbook for all things AI in the contact center.
Download this whitepaper to discover:
- Why contact center leaders believe AI will be important for future operations.
- How AI can support stronger first contact resolution.
- What customers value about their contact center and service experiences.
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