Governing the AI-powered CX era
How to deliver on the promise of governance of AI in CX without losing trust, control, or compliance
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Governing artificial intelligence (AI) in customer experience (CX) is the path to winning loyalty. Customers are skeptical about the risks involved with applying AI tools to CX, but they want the efficiency and convenience it can bring. As a result, companies that pay attention to the safety and ethics of their AI applications will be rewarded.
Leaders are now looking for AI in CX that offers high value and is safe. Coming up with a successful strategy for governance can be an effective way to reach customers. It requires smart application, transparency, and guardrails.
Download this report to learn more about:
- How to stand out from the competition with AI in CX governance.
- Real-life examples from Whirlpool, Michael Kors, Walmart, and more.
- How to build empathy and guardrails into AI applications for CX.
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