49673.003 - All Access: Redefining Contact Centers in the Age of AI - May 2026

Artificial Intelligence in CX

From CX complexity to clarity: How ALDO Group unified the experience with AI

June 17 by CX Network

Learn how to transform fragmented CX into a unified, AI-powered operation that empowers frontline teams and delivers measurable business results.

Artificial Intelligence in CX

What happens when the AI agent becomes the channel?

May 27 by CX Network

Learn how AI agents autonomously resolve customer intent across voice and digital channels, achieving 60–90% containment and measurable ROI.

Customer Experience

Unlocking AI-powered CX: Turning insight into exceptional customer experiences

June 17 by CX Network

APAC-focused insights on what's driving the biggest strategy gaps and how to close them, from rethinking CX measurement to equipping teams for AI-powered work

Artificial Intelligence in CX

Why is customer experience still breaking in the age of AI?

May 14 by CX Network

Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer service in 2026, and how to apply this to your own business.

Customer Loyalty

Has Google just made your loyalty program invisible?

May 11 by James McIntyre

robot reading an iPad

James McIntyre, CCXP, writes about the loyalty program oversight that could be costing you customers in the agentic economy

Artificial Intelligence in CX

Designing the ideal AI voice for your brand

May 11 by CX Network

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Discover four methods for building a brand voice and how to choose the right approach for your contact center

Events

May
11 - 13 CCW UK Summit

May
12 All Access: Redefining Contact Centers in the Age of AI

May
14 Why is customer experience still breaking in the age of AI?

May
18 - 19 CX Retail EU Exchange

May
27 What happens when the AI agent becomes the channel?

Jun
01 - 02 CX BFSI USA Exchange (West)

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5 Bank of England speculation sparks backlash against dynamic pricing

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Andrae Kirkland

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

Head of consumer product and CX

Frontier Internet

Ekaterina Mamonova, CCXP

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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