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What CX Excellence Means to Digital Disruptor TourRadar
July 07 by Ramya NairHead of Community & Customer Experience at TourRadar on driving customer experience excellence through new marketing initiatives
How Eurostar Uses Mobile to Improve User Experience and ROI
June 01 by Zarina de RuiterHead of Digital at Eurostar on examining the power of mobile to improve user experience and ROI.
Why a CX and UX Alignment is Imperative For CX
October 01 by Zarina de RuiterJane Austin, Head of UX at The Telegraph, highlights what customer experience leaders can learn from their user experience colleagues.