Cloud contact center, ethical AI and a chatbot called Ben
Discover how Bendigo and Adelaide Bank transformed customer and employee experiences with AI
In a world where customer expectations are higher than ever, retention and loyalty require a seamless approach across every touchpoint – from initial contact to post-purchase support.
In the opening address for All Access: The AI Revolution APAC 2025, Megan Papadopoulos, GM of customer contact at Bendigo and Adelaide Bank, tells Rhiannon Chandler-Day how to how to reimagine service delivery by aligning telephony integration for AI call summarization and adopting contextual tools to enhance knowledge management and drive consistent CX and finding the right intent.
Discover how a cloud contact center and automation streamlined routine processes, learn about the bank’s chatbot, Ben, and understand how to implement guidelines on ethical and responsible AI use.
