Empowering the Future of CX: How Monash University and Cancer Council NSW are Transforming Experiences with Genesys Cloud

Join Genesys and two leading Australian organisations – Monash University and Cancer Council NSW – as they share how they’re reimagining customer and student engagement with Genesys Cloud. Discover how AI, automation, and omnichannel innovation are helping them deliver more connected, empathetic, and efficient experiences, empowering their teams and transforming outcomes for the communities they serve.

Key takeaways:

• Gain real-world insights from Monash University and Cancer Council NSW on their CX transformation journeys
• Learn how Genesys Cloud drives measurable impact across efficiency, engagement, and satisfaction
• Understand the role of AI, automation, and data in creating human-centred experiences at scale
• Discover practical lessons and strategies to future-proof your contact centre for the experience economy