The journey behind launching agent assist – Lessons learned and insights gained

AI-powered tools are transforming how contact centers operate, and Agent Assist is at the forefront of this revolution. In this session, we’ll provide an exclusive, behind-the-scenes look at what it really took to develop and launch Agent Assist, a product designed to enhance agent performance and improve customer interactions.

Rather than focusing on generic best practices, we’ll take you through the challenges, decisions, and lessons learned during the product development process. From initial concept to deployment and optimization, we’ll share real-world insights that can inform your own AI projects, helping you avoid common pitfalls and capitalize on key opportunities.

We’ll provide a deep dive into our real-world experience, discussing practical steps for setting goals, tracking performance, and continuously refining your AI systems to maximize their potential. If you’re looking to better understand the process behind a successful AI deployment, this webinar is for you.

Attendees will hear directly from product leaders and learn:

• The development journey: What it really takes to create an AI product for the contact center. We'll explore how we identified the need for Agent Assist, the obstacles we faced, and the key decisions that shaped its evolution.
• Integrating AI seamlessly: Get insights into the technical hurdles we overcame in integrating Agent Assist into the broader contact center ecosystem, and the role of automation and AI in improving efficiency and compliance.
• Data security & compliance: Explore how we ensured that our AI solution met the highest standards for data security and regulatory compliance, and how to handle these considerations when deploying your own AI tools.