Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below.
Customer Service Benchmark Report
April 16 by Freshworks CX solutions
Compare your support team with the customer service standards offered by your competitors
Measuring true VOC: Real-time insights powered by AI
February 22 by CX Network
Watch this session to learn how AI can revolutionize your approach to customer insights in the contact center,
Customer service insights in the generative AI era
February 13 by CX Network
Discover how to deliver on customer expectations for easy, fast and knowledgeable service
Transforming digital help centers to offer personalized support
January 25 by CX Network
Watch this video to learn about how Frontpoint Security is using AI-powered customer support tools
What is customer service?
August 29 by CX Network
A guide to winning, serving and retaining customers through customer service
Why putting employees first leads to a profitable customer experience
August 25 by Michelle Martinez
Michelle Martinez, former head of CX at Wayfair on how great employee experiences lead to business growth
Exploring the possibilities of generative AI in customer experience
August 07 by Andrew Carothers
From content creation to predictive CX, Cisco’s Andrew Carothers explains how generative AI is taking CX by storm
The 11 customer service skills you need to succeed in any industry
August 02 by CX Network
11 vital customer service skills and why they are important for your business
How to leverage AI in the contact center
August 02 by Chloe Chappell
Catch up with the key takeaways from our expert speakers at All Access: Contact Centers
How IKEA went digital to stay ahead of the game
July 18 by CX Network
IKEA and Sprinklr share insights on evolving to provide customers with what they need
From cost center to Experience Center: How to transform service
July 10 by CX Network
Discover why CX is your competitive advantage and how to accelerate CX transformation
How an emotional connection drives customer loyalty
June 21 by Melanie Mingas
Discover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
