Measuring true VOC: Real-time insights powered by AI

In a world where customer expectations are constantly shifting, VOC research illuminates opportunities to delight customers and stand out from competitors. Processing and actioning this data can be a challenge and this is where AI comes to the fore.

Through an engaging blend of cutting-edge research, industry best practices, and illuminating case studies, Aurélien Caye, Lead Solutions Specialist at Sprinklr, will guide you on a journey to not only meet but exceed customer expectations. 

Watch this session for an immersive experience as we unveil the transformative power of AI in predicting customer behaviors, delivering unparalleled personalization, enhancing agent interactions, and optimizing overall operational efficiency.

What you can expect to learn:

• Navigate customer service outcomes: Discover how AI can be harnessed to proactively manage customer service outcomes and discern key drivers behind customer interactions.
• Master the art of customer sentiment analysis: Elevate your customer experience by unraveling the nuances of customer sentiment and feedback through advanced AI-driven analytics.
• Revolutionize processes through automation: Identify opportunities for process transformation and automation, unlocking new avenues for efficiency that streamline operations and amplify customer satisfaction.
• Measure the impact of personalization: Gain insights into measuring the impact of personalized experiences on Customer Satisfaction scores (CSAT), enabling you to fine-tune your strategies and create lasting impressions.