CX TALK: How Telenor Uses Data to Reveal Moments of Truth

Contributor:Tania Silva-Jones
Posted: 09/27/2016

Kjell-Morten Johnsen is Executive Vice President, Head of Telenor Europe at Telenor ASA & Member of the Board of Director of Vimpelcom Ltd.

In an interview at the Customer Experience Exchange for Telecoms he talked about:

  • Why a seamless end-to-end customer journey is a business priority
  • Which department owns this journey within the company
  • Which industries he looks at to help them progress
  • The role of digital in shaping customer strategy
  • How Telenor has become more customer-centric in recent years
  • The way they use data and extract insights
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Contributor: Tania Silva-Jones