Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below.
State of the Contact Center 2022
October 06 by CX NetworkDiscover what 500 contact center managers and customers think about creating memorable brand experience
Four CX trends to watch this Customer Service Week
October 05 by Emily FowlerMarking Customer Service Week 2022, CX Network looks at four trends for CX practitioners to watch
Top CX trends in EMEA for 2022
September 29 by Adam JeffsUncover the key solutions and trends driving customer experience in EMEA in 2022
CX Accelerator
September 23 by CX NetworkDiscover if your organization is a CX riser or CX champion and chart your course to the next level
Five figures on ESG that prove customers care
September 20 by Melanie MingasCX Network rounds up the figures that show companies with a cause win the hearts of their customers
The state of service report 2022
September 16 by CX NetworkDiscover the drivers of digital engagement and agent development in this whitepaper from Salesforce
Global State of Customer Experience in EMEA 2022
August 31 by Olivia PowellDiscover how CX leaders are reacting to new consumer trends across a region of 2.2 billion people
Why customers break up with brands
August 04 by Melanie MingasWhy customers cut the chord with brands they used to love, and what those businesses can do about it
The Contact Center Buyer’s Guide
August 02 by CX NetworkTackle contact center procurement needs with the latest buyer’s guide from 8x8
How to reduce TCO across inbound communications
July 22 by CX NetworkThis guide to Total Cost of Ownership provides a framework to identify and invest in contact center upgrades that drive value and results
Why you should proactively fire customers without hesitation
July 18 by Colin ShawColin Shaw, founder and CEO of Beyond Philosophy, reveals which customers are worth holding on to
Five tips to create an effective self-service portal
July 18 by Darwin Jayson MarianoThe immutable rules of establishing an effective self-service portal for customers in the digital age