CX TALK: The Role of the Contact Centre Has Changed Forever




Jim Nagle, Vice President, Contact Center Operations at Kohls, talks about relationship innovation within contact centres.

In this exclusive presentation, Nagle discusses innovative ways to connect to consumers to elevate their experience.

If you enjoyed this presentation from the Executive Customer Contact Exchange US, check out Contact Centers Asia in April and Executive Customer Contact Exchange UK in May.

Jim Nagle, Vice President, Contact Center Operations at Kohls, talks about relationship innovation within contact centres.

In this exclusive presentation, Nagle discusses innovative ways to connect to consumers to elevate their experience.

If you enjoyed this presentation from the Executive Customer Contact Exchange US, check out Contact Centers Asia in April and Executive Customer Contact Exchange UK in May.