Insight

100 results
of 10
Posted: Mon, 02/05/2018
insight
Drive action from customer feedback insight with a framework that creates a culture of CX optimisation. So many CX teams capture feedback from their customers, but are challenged to turn that insight into action. This whitepaper zeros in on this seemingly universal pain point by offering a comprehensive model for working with frontline employees... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 12/20/2017
Enda Ridge
Enda Ridge is the Head of Data Science and Algorithms at one of the largest supermarkets in the UK and the author of Guerrilla Analytics – a practical approach to working with data. He is an accomplished data scientist who sets up and grows data science teams to help businesses leverage data to stay competitive. Ridge’s experience spans 15 years... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/18/2017
CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 12/13/2017
Memorable quotes video
Earlier this month we launched the 2017 edition of our annual Big Book of Customer Insight, Data & Analytics. To provide a snapshot of the report, we’ve created a short video with some of the most memorable quotes from our host of expert contributors. Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/11/2017
Jo Boswell
Interview about the journey to personalisation at scale at British Airways, and the fundamental role of data and analytics that helped them along the way. Jo Boswell is the former Head of Customer Value Management for British Airways. She led analytics teams for the last 15 years and has championed better use of data and insight to drive the... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/04/2017
The big book of customer insight, data & analytics 2017
An in-depth insight into the customer data landscape and the trends and developments that impact customer experience Following hot on the heels of our CX Network Live: Data & Analytics online event, this year’s The Big Book of Customer Insight, Data & Analytics draws upon research of over 300 customer experience practitioners who shared... Full Content »
Contributor: CX Network
Posted: Mon, 10/23/2017
Data integration for an improved customer experience
Learn how to respond to customer needs in a data-driven landscape. There’s a wealth of data that businesses can leverage to learn more about consumers, and many companies are already taking part in analytics projects aimed at understanding client tastes and demands. In fact, Gartner noted that 48 per cent of businesses took steps to invest in big... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 10/18/2017
Snapshot: The Future of Customer Insight, Data & Analytics
Following hot on the heels of CX Network Live: Data & Analytics with over 1000+ registrants, and last year’s The Big Book of Customer Insight, Data & Analytics 2016, tune in for the 2017 edition of our annual research report into how data analytics impact upon customer experience, which will be launched next month! You can find a snapshot... Full Content »
Posted: Mon, 09/18/2017
Forrester
How can you move your digital analytics strategy from delivering value in isolation to a fully integrated personalised approach? Digital intelligence is the practice of coordinating and directing investment, operation and technology to optimise customer engagements at scale using insights that come from a holistic understanding of customers and... Full Content »
Contributor: Zarina de Ruiter
Posted: Wed, 08/16/2017
The role of customer insight and data in 2017
New research reveals data adoption rates and the biggest challenges for the customer experience industry We recently surveyed 100+ customer experience practitioners on their usage of big data and analytics, whether they implement new tech such as machine learning and artificial intelligence, and what the biggest data challenges are for them today... Full Content »
Posted: Mon, 07/03/2017
Infographic: Connecting the customer data dots
A visual insight into the rising influence of customer insight and data in today’s customer experience landscape Customer insight and data have become an imperative part of customer experience (CX) strategies. With rising customer expectations and an increasing demand for a quicker service, more channel choice and highly personalised interactions... Full Content »
100 results
of 10