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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

CX TALK: Breaking Through Silos to Drive Customer-Centricity

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CX Network
02/02/2017

At the Customer Experience Exchange Financial Services: US there was an insightful panel discussion on how to drive customer-centricity within an organisation, including how to work through silos.

Hosted by Maura Hunter, Senior Vice President at Fidelity, the panel also includes Jennifer Watkins, Global Head of Customer Innovation & Foresight at AXA, and Joanna Shapiro, Managing Director Global Client Management at BNY Mellon.

Watch the full discussion below.

Topics: Financial Services Customer Experience Customer Loyalty Contact Center

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