CX TALK: Breaking Through Silos to Drive Customer-Centricity
At the Customer Experience Exchange Financial Services: US there was an insightful panel discussion on how to drive customer-centricity within an organisation, including how to work through silos. Hosted by Maura Hunter, Senior Vice President at Fidelity, the panel also includes Jennifer Watkins, Global Head of Customer Innovation & Foresight at AXA, and Joanna Shapiro, Managing Director Global Client Management at BNY Mellon. Watch the full discussion below.
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