CX TALK: Breaking Through Silos to Drive Customer-Centricity
At the Customer Experience Exchange Financial Services: US there was an insightful panel discussion on how to drive customer-centricity within an organisation, including how to work through silos.
Hosted by Maura Hunter, Senior Vice President at Fidelity, the panel also includes Jennifer Watkins, Global Head of Customer Innovation & Foresight at AXA, and Joanna Shapiro, Managing Director Global Client Management at BNY Mellon.
Watch the full discussion below.
For more from the Customer Experience Exchange for Financial Services: US, also check out:
- CX TALK: The Changing Culture of Customer Experience
- CX TALK: Forrester on Using Data to Drive Individualised Experiences