The essential guide to AI for customer service
Use artificial intelligence to scale up while reducing your cost to serve
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Artificial intelligence in customer service
Customer service and support operations are undergoing a radical shift. Customers are at the wheel, driving how businesses must adapt in how they connect with consumers. This paired with the rise of online, digital and social channels is forcing companies to re-evaluate their business models.
Artificial intelligence (AI) can help you solve customer problems earlier, scale solutions wider and supercharge your agents to resolve issues in a flash.
In this eBook, we'll examine four areas AI can transition your customer service operations into the new digital era:
- AI for listening, case creation, and routing: AI can process public online data sources to determine when and how to engage your customers.
- AI for conversational automation: Conversational AI automates exchanges with customers using chatbots on social media, private messaging channels, or a website or mobile app.
- AI for agents: AI provides relevant knowledge, responses, and next-best-actions for agents during interactions with customers.
- AI for insights and optimization: AI can measure and continuously improve your operations.
Share best practice, ideas, and solutions to our global community of over 100,000 senior customer experience professionals.Interested in presenting your own Case Study?
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