Forrester Wave™: Customer Feedback Management Platforms
A stress test evaluating 12 customer feedback platform vendors
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Forrester’s CFM Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors—rating each on 33 criteria covering current offering, strategy and market presence.
Access a complimentary copy of the report to access thorough profiles on 12 CFM vendors and see detailed breakdowns across numerous criteria, including:
- Impact on business revenue
- Closing the loop on customer feedback
- Omnichannel capabilities
- Employee feedback
- Analytics functionality
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