Forrester Wave™: Customer Feedback Management Platforms
A stress test evaluating 12 customer feedback platform vendors
Add bookmark
Forrester’s CFM Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors—rating each on 33 criteria covering current offering, strategy and market presence.
Share best practice, ideas, and solutions to our global community of over 100,000 senior customer experience professionals.Interested in presenting your own Case Study?
View our latest Media Kit to learn more about our audience and review our content calendar. Download Now
Access a complimentary copy of the report to access thorough profiles on 12 CFM vendors and see detailed breakdowns across numerous criteria, including:
- Impact on business revenue
- Closing the loop on customer feedback
- Omnichannel capabilities
- Employee feedback
- Analytics functionality
