Delivering winning customer experiences with a remote workforce



CX Network
03/30/2020

image of customer experiences with a remote workforce

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As coronavirus (COVID-19) continues to affect various areas of the world, now more so than ever, teams depend on technology to communicate, collaborate, stay connected and deliver meaningful customer experiences while minimizing risks to safety and health.

This resource provides readers with best practice tips to foster a more connected, collaborative culture so customers can receive the experiences they need at this sensitive time. Insight is shared on goal-setting, communication and meeting guidelines, boosting morale and more.

Download to:

  • Preserve and maximize the quality of the brand experiences your customer receives despite the disruptive environment
  • Enable employees to work from anywhere, anytime, and on any device so they can stay productive
  • Optimize your brand’s ability to field new customer care requirements and daily business activities with minimum disruption

CXN Live: Customer Contact Week Digital ANZ:

Customer expectations and demands are constantly changing. For businesses to stay competitive, they need to keep up. For contact centres, one thing will remain the same, and that’s the importance of rapport between the agent and the customer.
 
CCW ANZ brings together leading Contact Centre professionals to share insights and success stories on how they’ve improved contact centre performance to deliver an exceptional experience for the customer.
 

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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