Creating tomorrow’s customer experience today

Insights into the second wave of CX transformation



CX Network
11/01/2018

oracle, customer engagement strategies, customer experience, customer journey mapping
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Customer engagement strategies

A customer’s experience with a brand will at one point hit a make-or-break moment; it’s inevitable. 

The question is - are you aware of when these moments of truth occur? Better still, you able to influence them for the better?

This report, which is brought to you by CX Network and Oracle, provides insight into where CX leaders across key industries in Australia and New Zealand are taking the next wave of customer experience. You will learn about key customer journey moments that you HAVE to get right and where the biggest pains and challenges are in delivering powerful CX.

Benefits of downloading today:

  • Understand where CX is heading in the industry and the new ‘expectations’ of powerful CX.
  • Benchmark where you sit in the market compared to similar peers when it comes to customer engagement strategies. 
  • Understand what the key challenges and opportunities are when trying to deliver tomorrow’s CX today, and where to find help in the vendor landscape. 

oracle, customer engagement strategies, customer experience

Want to learn more about how to better understand and interact with your customer? Join us for CXN LIVE: Future Trends Summit, a series of hand-picked case-studies and webinars that discusses key trends that will shape CX in 2019 and beyond. By downloading this whitepaper you will get a FREE PASS to this online event!

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