CX Talks: The state of CX and service with Shep Hyken
Register to watch our exclusive mashup of Shep Hyken’s Achieving Customer Amazement Study and CX Network’s Global State of CX 2023
Join this exclusive mashup of Shep Hyken’s Achieving Customer Amazement Study and CX Network’s Global State of CX 2023
Global events and rapid advances in technology are reshaping CX, and as customer demands continue to rise outstanding CX and service are becoming more important than ever.
To help you leverage the opportunities, CX Network has teamed up with Shep Hyken to bring you an exclusive mashup of the 2023 Achieving Customer Amazement study and CX Network’s Global State of CX 2023.
This 30-minute session will see Shep talk to CX Network editor-in-chief Melanie Mingas, to compare the findings of both reports and provide practical advice for CX practitioners.
Covering service expectations, loyalty, employee impact and customer attitudes, CX Talks: The state CX and service with Shep Hyken will determine the state of customer experience and service in 2023, and guide practitioners to act on the biggest CX trends of the year.
Join this special edition of CX Talks to discover:
- Why customer service is becoming more important.
- What keeps customers coming back and how practitioners can respond.
- How CX leaders can work the latest customer demands into their CX strategy.
Speakers
Shep Hyken
Chief Amazement Officer
Hyken Productions
Shep has worked with the world’s best brands to help them build a culture centered around the customer. As an award-winning and world-renowned keynote speaker, his presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into its Hall of Fame for lifetime achievement in the professional speaking industry.
Melanie Mingas
Editor-in-chief
CX Network
Melanie is editor-in-chief of CX Network, handling all client projects and online multi-media content, and leading the team to ensure CX Network is the go-to resource for CX professionals around the world.
