CX TALK: ETB Chief Customer Officer: How to Maintain Drive in Customer Experience Programmes

Contributor:Zarina de Ruiter
Posted: 02/17/2016

At the CEM in Telecoms Global Summit 2016, Carlos Graham, Chief Customer Officer at telecoms organisation ETB, held a presentation on the key to maintaining drive in customer experience programmes. He also discusses how to get support for your CX programme from the C-suite by going to the Board.

For more from the event, check out:

Contributor: Zarina de Ruiter