CX TALK: Interview With the Global CIO of Specsavers on Omni-Channel and Getting Digital Right




Phil Pavitt is the Global Chief Information Officer for Specsavers, where he is responsible for supporting the digital transformation of the wider organisations with the right platforms and technology.

In this interview from the Digital Transformation+ conference he talks about:

  • The importance of horizontal working to get digital right
  • The top digital challenges within the retail industry right now
  • Whether omni-channel should be a consideration within a customer experience strategy
  • Breaking down organisational siloes to be successful with a digital transformation
  • How the digital disruption has driven change within their CX strategy


For more insights from Digital Transformation+, also have a look at:

Phil Pavitt is the Global Chief Information Officer for Specsavers, where he is responsible for supporting the digital transformation of the wider organisations with the right platforms and technology.

In this interview from the Digital Transformation+ conference he talks about:

  • The importance of horizontal working to get digital right
  • The top digital challenges within the retail industry right now
  • Whether omni-channel should be a consideration within a customer experience strategy
  • Breaking down organisational siloes to be successful with a digital transformation
  • How the digital disruption has driven change within their CX strategy


For more insights from Digital Transformation+, also have a look at: