Market Report: Customer Experience Predictions for 2017




With the year drawing to a close, we sat down with a panel of experts from the likes of Facebook, Forrester, Bang & Olufsen, O2, and many more to look at the biggest topics that will be making waves within customer experience in 2017 – and beyond. Customer Experience Predictions for 2017 looks at how more established subjects such as omni-channel and emotional engagement will develop, and outlines the emergence of newer trends such as biometrics and phygital, and how they impact upon the in...
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