How customer expectation has evolved with AI
Sarah Aerni, data scientist at Salesforce discusses how expectation in customer experrience has evolved with the introduction of AI
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In this conversation with CX Network, Salesforce data scientist Sarah Aerni, discusses the history of expectation in customer experience and how it has evolved with the introduction of AI.
Aerni also discusses how her science background has allowed her to help Salesforce customers build models and make predictions without needing to build out an entire data science team.
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