5 Lessons From the Planet’s Most Ambitious Culture Program

Add bookmark
Jason Moore, founder of AT OUR BEST and previously Global Culture Change Lead at HSBC, will be speaking at CX Transformation: Financial Services Nordics later this month about the ground-breaking culture change programme he led. In this article he highlights some of the key learnings in advance of his presentation. Once upon a time organisational culture was easy. The founding fathers decided which values and principles would shape the organisation and everyone worked hard to live up to them. To...

Latest Webinars

How support teams scale effectively with AI

2026-02-26

01:00 PM - 02:00 PM GMT

Learn how to improve efficiency, interaction visibility and triage in customer support with AI

Building Trust in AI: Transparency, Personalization and Customer Loyalty

2026-02-25

11:00 AM - 12:00 PM SGT

In this CX Network webinar, discover transparent, personalized AI experiences that customers actuall...

How to build your AI use case: A practical blueprint for CX leaders

2025-12-10

11:00 AM - 12:00 PM GMT

Learn how to prioritize AI use cases and gain internal support for implementation

Recommended