5 Lessons From the Planet’s Most Ambitious Culture Program

Add bookmark
Jason Moore, founder of AT OUR BEST and previously Global Culture Change Lead at HSBC, will be speaking at CX Transformation: Financial Services Nordics later this month about the ground-breaking culture change programme he led. In this article he highlights some of the key learnings in advance of his presentation. Once upon a time organisational culture was easy. The founding fathers decided which values and principles would shape the organisation and everyone worked hard to live up to them. To...

Latest Webinars

Real-time insights that drive action – not just awareness

2026-06-10

11:00 AM - 12:00 PM EDT

Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instant...

Unlocking AI-powered CX: Turning insight into exceptional customer experiences

2026-05-21

11:00 AM - 12:00 PM SGT

AI is raising the bar for customer experience, but most organizations aren't keeping up. In a global...

Why is customer experience still breaking in the age of AI?

2026-05-14

10:00 AM - 11:00 AM EDT

Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer servic...

Recommended