Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below.
The CX advances on the horizon with Web 3
September 16 by Melanie Mingas
Gautaam Borah explains how decentralized data, digital identities and virtual sneakers will transform CX in a Web 3 world
Personalize CX through the power of conversation
September 07 by CX Network
Follow in the footsteps of Nike, TravelPerk, Oxfam and MaineHealth and learn how to leverage customer choice
Reimagining contact centers with intelligent automation
September 06 by CX Network
Improve quality and efficiency in the contact center with intelligent automation
The future of AI 2022: progressing AI maturity in the contact center
August 31 by CX Network
Discover the future trajectory for AI in the contact center with insights from 500 CX professionals across five major markets
How AI can reduce the cost of customer support team expansion
August 30 by Adam Jeffs
Curious Thing’s CX expert shares one of her biggest CX wins and discusses the value of AI in customer support teams
Data silos are the biggest challenge for CX experts
August 22 by Adam Jeffs
Uncover three of the most prominent trends identified in CX Network’s annual flagship report, including the increased concern around data silos
Let’s chat: Communicate better with chatbots
August 17 by Darwin Jayson Mariano
Discover the chatbot solutions for four common types of customer contact
Five ways Silicon Valley is reinventing CX
August 17 by Adam Jeffs
How five leading Silicon Valley companies are helping to deliver quality customer experiences
“New normal” influencing convenience, budget and ROI
August 15 by Adam Jeffs
CX Network’s global state report has found a clear shift in consumer attitudes and brand investments year over year
The Big Book of Customer Insight and Analytics 2022
July 28 by Olivia Powell
From enhancing personalization to closing communication gaps, the latest Big Book from CX Network details how predictive and real-time analytics are transforming the customer experience
How one start-up unlocked the power of CX data
July 27 by Melanie Mingas
The co-founder of OCX Cognition, CX Network’s Pitchfest 2022 winner, explains how the start-up’s predictive analytics tool is taking the guesswork out of CX
CX in Retail 2022: Deepen engagement with AI and automation
July 26 by CX Network
As retailers marry in-store and digital touchpoints, learn how AI and automation can create unique, seamless experiences
