Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below and check out CX Network's guides to digital CX: The CX Network guide to social shopping, Mastering UX and UI in customer experience: A CX Network guide, Customer experience in the metaverse: A CX Network Guide, The omnichannel guide and The predictive CX guide.
Upgrading CX: Getting the IT crowd on board
October 21 by Georgia Lewis
Technology is playing a bigger role than ever in improving customer experience, so securing the buy-in of the IT team is critical for long-term CX success
How OLX Group is using first-party data for product and experience
October 20 by Melanie Mingas
Ahead of her panel discussion at Digital CX, OLX Group’s Monika Tecza talks to us about data, collaboration and third-party cookies
Expert guide: becoming conversational
October 12 by CX Network
Discover how conversational customer care can engage your audience, transform brand communications and win loyalty
Magic mirrors and virtual art: modern luxury goes digital
October 11 by Georgia Lewis
How Gucci, Shangri-La and Neiman Marcus are taking luxury to another level
How a fashion group founded in 1865 is making waves
October 10 by Melanie Mingas
The move is proof the future of online shopping will be anything but two-dimensional
The CX lessons to take from 2022
October 07 by Adam Jeffs
With 2022 almost done, CX Network reflects on the predictions that were made last year and the lessons they can teach us for next year
The CX advances on the horizon with Web 3
September 16 by Melanie Mingas
Gautaam Borah explains how decentralized data, digital identities and virtual sneakers will transform CX in a Web 3 world
Personalize CX through the power of conversation
September 07 by CX Network
Follow in the footsteps of Nike, TravelPerk, Oxfam and MaineHealth and learn how to leverage customer choice
Reimagining contact centers with intelligent automation
September 06 by CX Network
Improve quality and efficiency in the contact center with intelligent automation
The future of AI 2022: progressing AI maturity in the contact center
August 31 by CX Network
Discover the future trajectory for AI in the contact center with insights from 500 CX professionals across five major markets
How AI can reduce the cost of customer support team expansion
August 30 by Adam Jeffs
Curious Thing’s CX expert shares one of her biggest CX wins and discusses the value of AI in customer support teams
Five ways Silicon Valley is reinventing CX
August 17 by Adam Jeffs
How five leading Silicon Valley companies are helping to deliver quality customer experiences
