The VOC Action Gap

Driving action in your VOC program and accelerating a return on your investment

CX Network

Sponsored By:

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Customer Feedback & Satisfaction

Although most companies say they recognize the importance of Voice of the Customer programs, most are struggling to act upon the insight – and failing to realize a payoff on their investment.

Learn how to create an environment that helps you close the Action Gap. 

Download this piece for insight on: 

• Four key dimensions for turning VOC insight into action 
• Where CX teams should be spending their time
• Tips for avoiding “analysis paralysis”

Customer Feedback & Satisfaction

Attend this online event and gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry.