The VOC Action Gap

Driving action in your VOC program and accelerating a return on your investment



CX Network
08/13/2018

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Customer Feedback & Satisfaction

Although most companies say they recognize the importance of Voice of the Customer programs, most are struggling to act upon the insight – and failing to realize a payoff on their investment.

Learn how to create an environment that helps you close the Action Gap. 

Download this piece for insight on: 

• Four key dimensions for turning VOC insight into action 
• Where CX teams should be spending their time
• Tips for avoiding “analysis paralysis”

Customer Feedback & Satisfaction

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