Convergys Analytics

CX Network

About Convergys Analytics

Convergys Analytics optimises brand loyalty through a Customer Experience as a Service (CXaaS) model that combines cloud-based insight-to-action software with CX services to identify insights and prescribe action – without the need to install a tool or add extra headcount.

Our team of nearly 700 global professionals and 40+ years’ experience offers data science, primary research, software engineering, speech and text automation and process optimisation to improve CSAT and NPS performance, optimise operational efficiencies, and increase revenue.  

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