CX TALK: Nordic Choice Hotels’ Digital Retention Strategy

Posted: 01/19/2017

Theresa Mattison is the Head of Ecommerce at Nordic Choice Hotels. In an interview at the CX Exchange Europe, she spoke about:

  • Attracting and retaining customers through digital channels
  • The implementation of a digital strategy to become stronger in retention
  • How executives can build a case study for a digital strategy
  • Building an emotional connection with customers through digital channels
  • Leveraging the digital service for customer loyalty
  • Whether the Nordics region is on par with Europe, and globally

Watch the full interview below.

To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.