CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC




At the Digital Transformation+ conference, Anthony Shaw, Director of Innovative Scaling at Telefónica, and Amit Arora, Global Head of Digital Technology at HSBC, discuss what digital means to them and what their respective digital strategies entails.

They also answer burning digital questions, including:

  • What are the core objectives for the digital transformation at their organisations?
  • Where is the transformation adding value, and where is it still lacking?
  • What have been the key learnings from their respective digital programmes?


For more insights from Digital Transformation+, also have a look at:

At the Digital Transformation+ conference, Anthony Shaw, Director of Innovative Scaling at Telefónica, and Amit Arora, Global Head of Digital Technology at HSBC, discuss what digital means to them and what their respective digital strategies entails.

They also answer burning digital questions, including:

  • What are the core objectives for the digital transformation at their organisations?
  • Where is the transformation adding value, and where is it still lacking?
  • What have been the key learnings from their respective digital programmes?


For more insights from Digital Transformation+, also have a look at: