In this content piece ahead of Customer Contact Week, we speak to Nicola Millard, Customer Insights & Futurology at BT, and Philip Purdy, Customer & Client Services Manager at Travelzoo, who discuss how data and analytics is impacting customer contact centres.
March 10 - 11, 2026
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2026-02-25
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In this CX Network webinar, discover transparent, personalized AI experiences that customers actuall...
2025-12-10
11:00 AM - 12:00 PM GMT
Learn how to prioritize AI use cases and gain internal support for implementation
2025-12-04
11:00 AM - 12:00 PM EST
Learn how to harness journey analytics and AI to identify and eliminate friction points in CX
