In this content piece ahead of Customer Contact Week, we speak to Nicola Millard, Customer Insights & Futurology at BT, and Philip Purdy, Customer & Client Services Manager at Travelzoo, who discuss how data and analytics is impacting customer contact centres.
March 10, 2026
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2026-03-31
10:00 AM - 11:00 AM EDT
Empower your teams to build AI Agents that learn from every interaction, autonomously adapt, and con...
2026-03-31
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Empower your teams to build AI Agents that learn from every interaction, autonomously adapt, and con...
2026-03-26
11:30 AM - 01:00 PM SGT
Turn fragmented customer journeys into connected end-to-end experiences that drive loyalty and busin...
