voice of the customer
What is Voice of the Customer (VoC)?
October 05 by CX NetworkCX Network's guide to Voice of the Customer (VoC) programs
Four CX pain points that technology can help relieve
June 02 by Georgia LewisHow investing in the right customer jurney mapping technology can improve CX and customer retention
Technology is essential for customer journey mapping
June 01 by Georgia LewisBrands risk being left behind by their competitors if they fail to leverage the latest technologies to map customer journeys and address pain points.
A Buyers’ Guide To Smart Customer Experience Investments
January 25 by Chanice HenryAlmost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty
Building customers for life
January 20 by Calabrio TeamCalabrio's guide shows how to better connect disparate teams using Voice of the Customer data at the core.
CXN Live: Voice of the Customer 2021
February 16 by CX NetworkMeasuring, managing and responding to feedback to improve customer satisfaction and experience
How Amazon closed the loop with millions of customers
July 15 by Sean CramerThe former head of voice of the customer at Amazon recalls a project that empowered the tech giant to close the feedback loop with millions of customers.
Wells Fargo SVP: ‘Don't lose sight of the voice of the customer’
March 01 by Seth AdlerIn this week’s podcast, the SVP National Client Service says while it’s easy to say you put customers first and listen to VOC, it’s about what’s really happening. EPISODE OVERVIEW: “Hope is not a st...
Electronic Arts: ‘We are committed to the voice of the player’
January 17 by Seth AdlerIn this week’s CX Network podcast interview, EA’s Head of Customer Care Operations Worldwide talks about the importance of social listening and real-time learning. EPISODE OVERVIEW: John Pompei is...
Seven secrets of voice of the customer success
July 06 by CX NetworkSeven steps for your customer experience strategy to harness the voice of the customer.
The Strengths and Weaknesses of 5 Key Voice of the Customer
September 01 by Ana BrantGlobal Director of Guest Experience and Innovation at the Dorchester Collection looks at the voice of the customer.
How ABN AMRO Uses the Voice of the Customer to Improve CX
July 12 by Zarina de RuiterHow to measure customer advocacy to improve customer journeys