klm
‘Data and analytics are the essential fuel of personalisation’
December 11 by Zarina de RuiterThe journey to personalisation at scale at British Airways, and the fundamental role of customer data and analytics
How travel and hospitality companies can thrive through CX
June 05 by Zarina de RuiterThis market report delves into the trends, challenges and disruptors in travel and hospitality with case studies and expert advice to help your CX strategy
Our Customer Intimacy Strategy Differentiates Us
December 15 by Zarina de RuiterInterview with Ryanne van der Eijk, CXO – Chief Customer Experience at Dutch airline KLM.