contact center
3 ways to ensure your contact center is transforming for the future
July 11 by Adam JeffsLearn how VoC analytics, AI intelligence and can make a contact center shine
Digital-first omnichannel for modern customer journeys
March 16 by CX NetworkDiscover how to orchestrate an omnichannel operation to drive customer loyalty and market share
11 podcasts to keep your CX game sharp
February 21 by Melanie MingasTune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts
Making the business case for contact center transformation
February 15 by CX NetworkDiscover how to deliver significant immediate, mid-term and long-term strategic value from the contact center
Five ways to balance costs and customer loyalty in the contact center
February 09 by CX NetworkDiscover how to balance competing objectives in the contact center and reduce opex while driving loyalty
The ultimate AI playbook for contact centers
November 04 by CX NetworkDiscover how to speed up resolution time and boost customer satisfaction with contact center AI
Tap into the power of meaningful conversations this shopping season
November 03 by CX NetworkOmnichannel success stories from the worlds of retail and e-commerce in the APAC region
Boosting agent productivity to lift the bottom line in healthcare
October 28 by Adam JeffsLearn how FYidoctors reduced first call resolution time and average call length while improving its net promoter score
State of the Contact Center 2022
October 06 by CX NetworkDiscover what 500 contact center managers and customers think about creating memorable brand experience
Contact Centers APAC: Expert Insights eBook
July 27 by CX NetworkLearn how to bring the human touch to digital CX with insight from Zendesk, Mastercard, Accor and Humm Group
How to reduce TCO across inbound communications
July 22 by CX NetworkThis guide to Total Cost of Ownership provides a framework to identify and invest in contact center upgrades that drive value and results
What is Average Handle Time (AHT) in the contact center?
June 23 by Calabrio TeamDiscover what Averagee Handle Time is, and how to boost customer satisfaction byensuring your calls are efficient