The ROI case for omnichannel support

Become an omnichannel company or risk getting left behind



CX Network
08/31/2018

Sponsored By:
Zendesk
Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.

But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution.

With insights from more than 45,000 Zendesk customers in 140 countries, discover a tangible ROI in terms of improved efficiency and an all-around better support experience for customers.

Our findings should be a wake-up call for companies: Become an omnichannel company or risk getting left behind.

Download this report to: 

  • Use an integrated omnichannel solution to outperform others

  • Heighten your ability to meet customer expectations

  • Utilise live channels seamlessly to improve CSAT

 

Want to learn more about how to better understand and interect with your customer?Join us for CXN LIVE: Customer Insight Analytics, a series of hand-picked case-studies and webinars with practical examples of how to make the most of your customer data and insight. By downoading this whitepaper you will get a FREE PASS to this online event!

To continue reading this story

Learn More   Existing Users