How brands can cut customer care costs by 20 per cent

Access this whitepaper to uncover how automation can help brands greatly reduce customer care costs

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CX Network
07/21/2020

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Customer relationship management

When it comes to reducing the costs of customer relationship management, automation is a highly effective tool for organizations.

As well as reducing overall operational costs, automation liberates staff from manual transactional work so they can focus on more complex, intuitive tasks that bring greater value to the end customer experience.

This whitepaper explores how a leading brand deployed robotic process automation (RPA) to achieve significant benefits, including 25,000 hours saved annually and a reduction of 20 per cent in operational costs.

This whitepaper offers a full case study detailing the methods employed by the organization that led to such dramatic results.

Download this whitepaper to discover:

  • Why brands should adopt RPA as a solution to reduce operational costs and unlock benefits for the end customer experience
  • The company's RPA journey 
  • How Automation Anywhere’s RPA was used to process close to AUS$1B in billing
  • How automation can assist with providing better customer care for end customers
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