Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below.
How to prove commitment to female empowerment
February 28 by Olivia PowellFor International Women’s Day, CX Network explores how companies can inspire customer loyalty by making a difference
Only 11 Percent of customers find excellent customer service
February 25 by Olivia PowellIDC research reveals that many companies are suffering from an experience gap, with delusional perspectives on their customer service levels.
Using insights as a North Star for customer-centric CX upgrades
February 22 by Chanice HenryHow insights are used by the UK’s second biggest online retailer to make meaningful contact center upgrades.
Integrate technology to remove customer stress
February 17 by K V DipuThe head of customer service at Bajaj Allianz General Insurance explores the skill of sophisticated technology integration and how it can eradicate customer stress in brand interactions
Blending speed and empathy into customer experiences
February 15 by Peter ThompsonThe CEO of BGL Insurance explores what the customer of 2022 craves from brand experiences
Understanding customer sentiment and what drives real value
February 11 by Olivia PowellColin Shaw, founder and CEO of Beyond Philosophy, on how to understand the difference between what customers say and what will drive value
Experience activator: Customer-centric transformation
February 10 by Chanice HenryThe importance of customer-centricity in delivering meaningful customer journeys.
Building a happy marriage between brand and customer
February 09 by Chanice HenryThe art of building loyalty winning self-service channels and feedback driven customer service
Contact center efficiency checklist
February 08 by CX NetworkA checklist to boost the security of your hybrid contact center and its customer service efficiency levels
Meaningfully engage with consumers' emotions
February 07 by Olivia PowellYvette Mihelic, director of customer experience for rail and transport at John Holland. shares her top tips for using empathy and personalization for customer advocacy
Six ways to simplify and supercharge your chatbot strategy
February 02 by Calabrio TeamLearn how to effectively employ chatbots within the contact center to meet both organizational and consumer needs
2022: The customer support tipping point
January 31 by CX NetworkDiscover how the customer support landscape is evolving and what businesses can do to keep up