Customer Service
Excellent customer service goes beyond resolving issues promptly; it involves creating positive interactions that leave customers satisfied and loyal to the brand. Businesses that prioritize exceptional customer service often see higher customer retention rates, increased customer satisfaction levels, and positive word-of-mouth referrals.
In today's digital age, customer service plays a vital role in shaping overall customer experience and influencing purchase decisions. With customers increasingly relying on online channels for shopping and support, businesses must adapt by offering seamless and efficient customer service experiences.
Check out the insights, interviews and analysis on the skills and technologies that underpin great customer service below.
Learning to SHARE: the importance of customer trust in healthcare
April 12 by Nicole CableNicole Cable, chief experience officer at CareMax shares the importance of customer trust, and how healthcare companies can inspire it
Overcoming CX hurdles with customer centricity
April 07 by Olivia PowellStrategic insights manager at TSB, Muss Haq, shares his insights into overcoming common CX hurdles
Using feedback as fuel: Agile CX optimization
April 05 by Chanice HenryAs more CX practitioners use feedback data to optimize experiences CX Network explores the power of Agile business cultures.
Navigating the experience economy with emotional enagagement
March 30 by K V DipuAn exploration of how companies can integrate emotional engagement into their customer experience
A guide to decoding double-edged expectations
March 29 by Calabrio TeamCustomer expectations for speed, convenience and seamlessness are higher than ever. How do brands deliver experiences to this standard without losing the human-element customers crave?
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
Inspiring customer loyalty through customer journey mapping
March 23 by Wavelo TeamHow to inspire customer trust through delivering exceptional customer service
How to choose a cloud communications provider
March 16 by Infobip TeamThe elements to look out for to make an informed decision for you and your customers
CX automation in APAC benchmarking workbook
March 14 by Olivia PowellDiscover the best-in-class strategies for implementing automation from APAC business including IKEA, Lenovo and Yellow.ai
How IKEA is using AI to remove friction from channel experiences
March 10 by Chanice HenryA look at how IKEA is utilizing artificial intelligence to boost customer service and convenience.
How AI is transforming customer communication
March 08 by Infobip TeamInsights into how businesses can use chatbots and AI technology to improve customer experience.
How Sticks ‘n’ Sushi is wiping out data silos
March 04 by Olivia PowellHow Sticks'n'Sushi enhanced its data integration and personalized customer experiences across its venues.