What Marketing Trends Are Shaping the Travel Industry?

Add bookmark

From mobile-first to social amplification, these are the marketing trends shaping the travel industry.

August is a bumper travel time, with many consumers booking holidays to exotic locations and city trips, to treat themselves during the summer months.

To coincide with this consumer focus on the travel industry, we’re shining a spotlight on it from a customer experience and marketing perspective.

With $1.3 trillion in revenues in 2015, the global travel market is more rewarding than ever before and we want you to be able to extract the most value from the available opportunities.

We’re talking to experts from the likes of Rynair and Virgin Atlantic to uncover their challenges, the predicted trends for 2016 and what makes working within travel unique compared to other sectors, and we’re sharing news, stats and visuals from the industry.

SEE ALSO: How British Airways Has Changed the Landscape and Enhanced Customer Experience in the Sky

The attached infographic (preview below) delves into the following trends:

  • Mobile makes content creation a new priority
  • The silent traveller plans ahead, but never talks to you
  • Consumers view OTA metasearch an efficient way to get a quick view of the market
  • It's all about social amplification
  • Mobile-first disrupts traditional travel institutions

source


Upcoming Events

CX Retail UK Exchange

01-02 July 2026

Hilton Syon Park, London

CX Retail UK Exchange

CDO Retail Exchange

8-9 July 2026

Hilton Syon Park, London

CDO Retail Exchange

All Access: Future Contact Centers 2026

July 21 - 22, 2026

Free CX Network Webinar Series

All Access: Future Contact Centers 2026

All Access: Customer Experience Management

August 18, 2026

Free CX Network Webinar Series

All Access: Customer Experience Management

CX Travel & Hospitality Exchange

8 - 9 September 2026

Hilton Syon Park, London

CX Travel & Hospitality Exchange

Latest Webinars

How leaders turn agentic AI into real success

2026-07-30

02:00 PM - 03:00 PM SGT

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading o...

How top brands achieved 10x faster resolution in customer support – with one AI deployment

2026-06-30

02:00 PM - 03:00 PM EST

Conversational experiences are now driving new standards of CX excellence. The technology acts as a...

From CX complexity to clarity: How ALDO Group unified the experience with AI

2026-06-17

01:00 PM - 02:00 PM EST

Learn how to transform fragmented CX into a unified, AI-powered operation that empowers frontline te...

Recommended