62 results
of 6
Contributor: Zarina de Ruiter
Posted: Tue, 04/17/2018
Podcasts are more popular than ever before, but what are the best series to get stuck into for CX and leadership inspiration?Podcasts are a convenient way of consuming information on-the-go. Whether you’re stuck in traffic on your way to and from work, ploughing through endless exercises in the gym, or spending hours every day on public transport... Full Content »
Contributor: Zarina de Ruiter
Posted: Tue, 04/03/2018
Alex Genov Zappos
“We’ve been obsessed with our customers’ happiness from day 1,” says the online retailer’s Head of Customer Research. Alex Genov is the Head of Customer Research at US online shoe and clothes retailer Zappos, which is known for its exceptional customer experience. Genov is an experienced customer research professional who applies his... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 03/12/2018
CX experts from Comcast, Oracle and more join CX Network LIVE: Customer Feedback & Satisfaction
Following on from the success of CX Network LIVE: Customer Insight, Data & Analytics in October, the popular and insightful virtual event is back this month with a focus on feedback measurement and customer satisfaction. CX Network LIVE is a quarterly virtual event – getting on average 1,000+ registrations from around the world – showcasing... Full Content »
Contributor: Seth Adler
Posted: Wed, 03/07/2018
In this week’s podcast, the CCO of Alaibaba Group’s Lazada Group delves into NPS as a driver for success in CX. EPISODE OVERVIEW: Dominic Hoffmann is the Chief Customer Experience Officer – Malasia of Lazada Group, part of the Alibaba Group. He joins host Seth Adler in this week’s podcast, in which he shares that NPS might not be the definition... Full Content »
Contributor: CX Network
Posted: Tue, 01/16/2018
Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences. If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving digital world, our expectations are set by the innovators and disruptors we encounter in our everyday... Full Content »
Contributor: Seth Adler
Posted: Fri, 01/12/2018
Peter P
In this week’s CX Network podcast interview, the Vice President Sourcing of Carhartt discusses creating experiences for their ‘amazingly loyal’ customers. EPISODE OVERVIEW: Peter Paluzi is the Vice President Sourcing at Carhartt. He joins host Seth Adler in this week’s CX Podcast Theatre interview to explain that the bond between his brand and... Full Content »
Contributor: Zarina de Ruiter
Posted: Mon, 12/18/2017
CX predictions
It’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahead. Okay, it’s not quite as fantastical as that, we base our predictions on industry research and in-depth conversations with senior practitioners... Full Content »
Contributor: Seth Adler
Posted: Wed, 11/15/2017
‘Loyalty is a huge aspect of the customer experience’
In this week’s podcast interview, Lenovo’s Director of Services - Customer Experience discusses loyalty and how her employees have become her customers. EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the WW Director of Services - Customer Experience (CX) at Lenovo, Deborah Alvord. Alvord shares that her... Full Content »
Contributor: Katie Sadler
Posted: Tue, 10/31/2017
Research reveals key drivers that keep consumers returning to brands time and time again The technology sector ranks top of the UK’s first Brand Loyalty Index, following a study that questioned 7,000 consumers on their loyalty towards household name brands within the food, drink, household and personal care, technology and supermarkets sectors.... Full Content »
Contributor: Zarina de Ruiter
Posted: Tue, 10/10/2017
Aisling McCarthy
Bord Gáis Energy’s Head of Customer Experience says how their values of ‘simplicity, integrity and understanding’ help them deliver a better CX. Aisling McCarthy is Head of Customer Experience and Operational Improvement at Bord Gáis Energy, a dual fuel Irish utility company owned by Centrica. She has held senior leadership roles in customer... Full Content »
Contributor: Adrian Swinscoe
Posted: Mon, 04/17/2017
Are You Truly Engaging With Your Customers?
As firms are looking at strategy and budgets for next 12-18, how to improve customer service, customer engagement and customer experience are likely to be playing a large part in many of the discussions. Now, customer service and overall customer experience is pretty easy to understand. At least, it’s pretty straight forward to gauge what is good... Full Content »
62 results
of 6