What it takes to achieve intelligent service excellence in banking

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CX Network

Customer relationship management

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Banks need to be proactive by connecting with customers and delivering the tailored experiences clients expect.The stakes are high for the brands that don't: 

90% of corporate banking customers would consider switching to a different financial institution for better client service

Customer experience

This piece shows how banks are radically shifting their approach for how they’re dealing with customer service by transforming information into guided insight.

Striking a balance between keeping costs low and delivering exceptional experiences – every single time – is at the core of intelligent service excellence. 

Download this piece to understand how to make this balance a reality at your organisation and access: 

  • A step by step guide to becoming truly customer-centric
  • Insight on the radical shift in how banks are engaging with their clients
  • Understanding of how to achieve results from frictionless and efficient experience across all channels